Returns

↠ ↠ Want to return a purchased product? It's easy!

↠ Complete and send us the following form to info@semprearte.com :


FORM : RETURN/COMPLAINT (delete as appropriate)

NAME AND SURNAME:
NAME OF PRODUCT/PRODUCTS:
ORDER NUMBER:
ORDER DATE:
DATE RECEIVED:
ADDRESS:
EMAIL ADDRESS:
PHONE NUMBER:

RETURN (select option 1 or 2)
Option 1. Refund to the Store Card + 5% of the order value
 For example: You return a purchase worth PLN 600, and PLN 630 will be transferred to your store account to be used in the Semprearte.com store ( see a simple guide to the Store Card )
Option 2. Refund according to payment method.
For example: The payment was made using BLIK - the refund will be made to the account from which the payment was made.

In response, we will provide you with instructions on how to return the purchased product ( original, well-packaged, with no signs of use, with the tag ) .
↠ Don't worry, you'll receive detailed instructions in your return message. You have 30 calendar days from the date you receive your shipment to submit a return request.

Customer Service Department:
Working days from 9:00 a.m. to 5:00 p.m.



DETAILS:

Withdrawal from the contract
Under Polish law, you have 14 days from the date of delivery to withdraw from the contract without giving a reason. To withdraw from the contract, please send a clear statement to Świdniki 99a, 22-455 Świdniki, or by email to info@semprearte.com. You can use our form to do so, although it is not mandatory.
If you withdraw from the contract, we are obliged to immediately, but no later than 14 days from the date we receive notification of withdrawal, refund all payments received from you, including delivery costs (excluding any additional costs that may arise from your choosing a delivery method other than the least expensive standard delivery method offered by us). Within 14 days of sending the notice of withdrawal, you are obliged to return the goods referred to in the notice at your own expense.
SempreArte may withhold the refund of the payment received from you until it receives the item back or the Consumer provides proof of having sent it back, whichever occurs first.
The refund will be made via the same transaction channel that you used to pay for the order, unless we explicitly agree with you on a different refund channel.
Returned goods should be in perfect condition, with their original labels and packaging, and include a receipt or other proof of purchase. When returning goods, please carefully secure the package to prevent damage or destruction during transport.
You are responsible for any diminished value of the item resulting from handling it beyond what is necessary to establish its nature, characteristics, and functioning. You should only handle and inspect the goods in the same way you would in a physical store.

Voluntary right to return goods within 30 days of receipt

The SempreArte store offers you the voluntary right to return goods within 30 days of receipt, without prejudice to your statutory right of withdrawal. This allows you to return the goods after 14 days.
The 30-day period for the voluntary right to return is counted from the date of receipt of the goods.
The condition for exercising the voluntary right of return is that you have not used the product, particularly in the case of clothing and footwear, and have only tried it on as if in a clothing store, and that you return the goods complete, in their original condition, undamaged, and in their original packaging. Until the statutory right of withdrawal expires, only the statutory conditions related to this right apply. The voluntary right of return does not in any way limit your statutory rights of withdrawal and return, which remain unaffected.