↠↠ HOW MUCH DOES DELIVERY COST?
↠ we offer Free Delivery in Poland for orders over PLN 200 and free, international delivery in Europe for orders over PLN 800.
Poland - InPost parcel lockers
|Poland - InPost courier
Poland - Cash On Delivery ( for regular customers )
↠↠ WHEN CAN I EXPECT MY ORDER?
↠ It may take 1 to 3 business days for your package to be ready for shipment
↠ Delivery time in Poland is on average 2-3 working days
↠ International delivery time is on average 4-7 working days
↠↠ WHAT MEANS A PRODUCT ON PRE-ORDER?
↠ If the product is in pre-order, it means that it is on its way from the workshop in Mexico to the warehouse in Poland. Pre-sale usually takes about 10 days. The order will be processed only when it reaches the warehouse in Poland. Pre-sale is a great opportunity to buy a product at a discounted price.
↠↠ CAN I EXPECT A SOLD OUT PRODUCT TO APPEAR AGAIN?
↠ Yes. All products on the website are made on a regular basis. Usually deliveries are made monthly.
↠↠ DO YOU SHIP OUTSIDE POLAND? WHAT ABOUT TAX AND DUTY?
↠ We ship worldwide. Free international shipping is provided for orders over PLN 800.
↠ International customers are responsible for any custom formalities and customs fees in their countries. If you need us to make changes, please leave a note at checkout or email us at: email@example.com
↠↠ WHERE IS MY PACKAGE SHIPPED FROM?
↠ We have two warehouses. One in Poland, the other in Mexico. Parcels for SempreArte customers are sent from a warehouse in Poland.
↠↠ CAN I EXCHANGE A PURCHASED PRODUCT FOR ANOTHER ?
↠ Yes, if your order has not yet been processed, we will do our best to assist you with the exchange. If your order has already been shipped, please contact us - firstname.lastname@example.org
↠↠ CAN I RETURN A PRODUCT ?
↠ Yes, you can return the product within 30 days of receiving your order. Please contact us at email@example.com - we will give you the address of the nearest warehouse.
↠ Remember, to return an order, the product must be unused and in the same condition as you received it. It must also be in its original packaging .
↠ Check out our Returns Policy for more information.
↠↠ MY PRODUCT LOOKS DIFFERENT THAN THE PICTURE - WHAT NOW?
↠ Remember that each SempreArte product has a different pattern and is handmade by artisans who produce one-of-a-kind items. This makes them unique and distinguishes them from factory-produced accessories.
↠ If you are completely dissatisfied with your product, please contact us at firstname.lastname@example.org
↠↠ I HAVE NOT RECEIVED MY ORDER - WHAT NOW?
↠ We provide a tracking number for each order and will be happy to help you contact the courier. SempreArte is not responsible for lost packages - each shipment is insured.
↠↠ I WOULD LIKE TO SELL YOUR PRODUCTS IN MY STORE?
↠ Please check our Collaboration tab for more information.
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