Frequently Asked Questions

↠↠ HOW MUCH DOES SHIPPING COST?

↠  We offer Free Shipping in Poland for orders over PLN 300 and free international delivery in Europe for orders over PLN 1000.

↠↠ WHEN CAN I EXPECT MY ORDER?

↠ Delivery time within Poland is on average 1-3 working days
↠ International delivery time is on average 5-10 business days

↠↠ WHAT DOES IT MEAN THAT A PRODUCT IS ON PRE-ORDER?

↠  If a product is on pre-sale, it means that it is on its way from the workshop in Mexico to the warehouse in Poland. Pre-sale usually lasts about 10 days. The order will be fulfilled only when it reaches the warehouse in Poland. Pre-sale is a great opportunity to buy a product at a discounted price.

↠↠ CAN I EXPECT A SOLD OUT ITEM TO COME BACK IN STOCK?

↠  Yes. All products on the website are made on an ongoing basis. Usually deliveries are made monthly.

↠↠ DO YOU SHIP OUTSIDE POLAND? WHAT ABOUT TAX AND DUTY?

↠  We ship worldwide. Free international shipping is provided for orders over 1000 PLN.
↠ International customers are responsible for any custom formalities and customs fees in their own countries. If you need us to make changes, please leave a note at checkout or email us at info@semprearte.com

↠↠ WHERE IS MY PACKAGE BEING SHIPPED FROM?

↠  We have two warehouses. One in Poland, the other in Mexico. Parcels for SempreArte customers are shipped from the warehouse in Poland.

↠↠ CAN I EXCHANGE A PURCHASED PRODUCT FOR ANOTHER ONE ?

↠  Yes, if your order has not yet been processed, we will do our best to help you with an exchange. If your order has already been shipped, please contact us - info@semprearte.com

↠↠ CAN I RETURN A PRODUCT ?

↠ Yes, you can return the product within 30 days of receiving the order. Please contact us at info@semprearte.com and we will provide you with return instructions.
↠  Please remember that to return your order, the product must not show any signs of use and must be in the same condition in which you received it.
↠  Check our Returns Policy to learn more.

↠↠ MY PRODUCT LOOKS DIFFERENT THAN IN THE PICTURE - WHAT NOW?

↠  Remember that each SempreArte product has a different design and is handmade by artisans who produce one-of-a-kind items. This makes them unique and different from factory-made accessories.
↠  If you are completely dissatisfied with your product, please contact us at info@semprearte.com and we will find a solution together

↠↠ I HAVEN'T RECEIVED MY ORDER - WHAT NOW?

↠  We provide a tracking number for each order and will gladly help you contact the courier. SempreArte is not responsible for lost packages - each shipment is insured.

↠↠ I WOULD LIKE TO SELL YOUR PRODUCTS IN MY STORE?

↠  Please check out our Collaborations tab to learn more.

Haven't found the answer you're looking for? Write to us at info@semprearte.com ( ;