Frequently Asked Questions

↠↠ HOW MUCH DOES DELIVERY COST?

↠  we offer Free Delivery in Poland for orders over PLN 200 and free, international delivery in Europe for orders over PLN 800.

↠↠ WHEN CAN I EXPECT MY ORDER?

↠  It may take 1 to 3 business days for your package to be ready for shipment
↠ Delivery time in Poland is on average 2-3 working days
↠ International delivery time is on average 4-7 working days

↠↠ WHAT MEANS A PRODUCT ON PRE-ORDER?

↠  If the product is in pre-order, it means that it is on its way from the workshop in Mexico to the warehouse in Poland. Pre-sale usually takes about 10 days. The order will be processed only when it reaches the warehouse in Poland. Pre-sale is a great opportunity to buy a product at a discounted price.

↠↠ CAN I EXPECT A SOLD OUT PRODUCT TO APPEAR AGAIN?

↠  Yes. All products on the website are made on a regular basis. Usually deliveries are made monthly.

↠↠ DO YOU SHIP OUTSIDE POLAND? WHAT ABOUT TAX AND DUTY?

↠  We ship worldwide. Free international shipping is provided for orders over PLN 800.
↠ International customers are responsible for any custom formalities and customs fees in their countries. If you need us to make changes, please leave a note at checkout or email us at: info@semprearte.com

↠↠ WHERE IS MY PACKAGE SHIPPED FROM?

↠  We have two warehouses. One in Poland, the other in Mexico. Parcels for SempreArte customers are sent from a warehouse in Poland.

↠↠ CAN I EXCHANGE A PURCHASED PRODUCT FOR ANOTHER ?

↠  Yes, if your order has not yet been processed, we will do our best to assist you with the exchange. If your order has already been shipped, please contact us - info@semprearte.com

↠↠ CAN I RETURN A PRODUCT ?

↠ Yes, you can return the product within 30 days of receiving your order. Please contact us at info@semprearte.com - we will give you the address of the nearest warehouse.
↠  Remember, to return an order, the product must be unused and in the same condition as you received it. It must also be in its original packaging .
↠  Check out our Returns Policy for more information.

↠↠ MY PRODUCT LOOKS DIFFERENT THAN THE PICTURE - WHAT NOW?

↠  Remember that each SempreArte product has a different pattern and is handmade by artisans who produce one-of-a-kind items. This makes them unique and distinguishes them from factory-produced accessories.
↠  If you are completely dissatisfied with your product, please contact us at info@semprearte.com

↠↠ I HAVE NOT RECEIVED MY ORDER - WHAT NOW?

↠  We provide a tracking number for each order and will be happy to help you contact the courier. SempreArte is not responsible for lost packages - each shipment is insured.

↠↠ I WOULD LIKE TO SELL YOUR PRODUCTS IN MY STORE?

↠  Please check our Collaboration tab for more information.

Haven't found the answer you're looking for? Write to us at info@semprearte.com ( ;